Refund policy

  • No refunds/Returns only exchanges under certain conditions.
  • Kannavarai Tea's exchange policy is hassle-free and simple.
  • You need to initiate an exchange within 1 day.
  • Only incorrectly delivered items and damaged items are eligible for exchange.
  • All products that need to be exchanged should be sent back to us.
  • Exchange is only available for limited pin codes, and return charges will be adjusted from customer payment.
  • If the customer self-ships the returns, one-side shipping costs will be charged to the customer.
  • Initial shipping and COD charges (if any) are non-refundable.
  • The product should be in unused condition.
  • The item should be returned with its original packaging.
  • Only after receiving the item, we will inspect and initiate the refund process if all policy conditions are met.
  • You will receive an email with a tracking link once your exchange order has been dispatched from our warehouse.
  • When free gifts/offers are associated with purchases and the customer wishes to exchange the purchase, the customer has to return the free products along with the purchased product.
  • Exchange will be accepted only for products purchased on this website.
  • Kannavarai Tea products bought from other stores/websites cannot be returned to us.
  • Kannavarai Tea reserves the right to reject any exchange request if any of the above conditions are not met.
  • Make an unboxing video and share it on our WhatsApp No 9486274888 or email us at mail@kannavarai.com for return and refund. Without an unboxing video, return/replacement or refund will not be entertained.

 

CONTACT US

Don't hesitate to contact us if you have any questions.

  • Via Email: mail@kannavarai.com
  • Via Phone Number: +91 93634 89210
  • Via this Link: https://www.kannavarai.com/pages/contact-us
  • Via this Address: Batalada, Konavakarai, , 643217 Nilgiris TN, India.