Shipping policy

•⁠  ⁠No refunds/ Returns only exchanges under certain conditions.
•⁠  ⁠Kannavarai Tea's exchange policy is hassle-free and simple.
•⁠  ⁠You need to initiate an exchange within 1 day.
•⁠  ⁠Only incorrectly delivered items and damaged items are eligible for exchange.
•⁠  ⁠All products that need to be exchanged should be sent back to us.
•⁠  ⁠Exchange is only available for limited pin codes, and return charges will be adjusted from customer payment.
•⁠  ⁠If the customer self-ships the returns, one-side shipping costs will be charged to the customer.
•⁠  ⁠Initial shipping and COD charges (if any) are non-refundable.
•⁠  ⁠The product should be in unused condition.
•⁠  ⁠The item should be returned with its original packaging.
•⁠  ⁠Only after receiving the item, we will inspect and initiate the refund process if all policy conditions are met.
•⁠  ⁠You will receive an email with a tracking link once your exchange order has been dispatched from our warehouse.
•⁠  ⁠When free gifts/offers are associated with purchases and the customer wishes to exchange the purchase, the customer has to return the free products along with the purchased product.
•⁠  ⁠Exchange will be accepted only for products purchased on this website.
•⁠  ⁠Kannavarai Tea products bought from other stores/websites cannot be returned to us.
•⁠  ⁠Kannavarai Tea reserves the right to reject any exchange request if any of the above conditions are not met.
•⁠  ⁠Make an unboxing video and share it on our WhatsApp No 9486274888 or email us at mail@kannavarai.com for return and refund. Without an unboxing video, return/replacement or refund will not be entertained.